Anonymous
map-marker Denver, Colorado

Poor Service

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I ordered a motor from GotEngines.com on May 6th 2020. It's now the 28th of May and still havent heard when my motor will be shipped. I was promise that my motor was in stock and would be shipped promptly. I was also told my motor would arrive between 7-10 days from payment being received. This company is a joke and I would not recommend to anyone. I wish I would have taken the time to check with the BBB before I ordered. They have over 200 complaints and a "F" rating. If you were smart you would look elsewhere
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User's recommendation: Do not use this company

james b Nmp

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Verified Reviewer

Worst customer service

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called for a superviser guy said his name was scott. after about 1 minute of askiing about my warranty details he hung up on me. I called back and said why did you hang up on me and he said I was talking over him.. also lost my 5 year warranty because didn't activate in 10days
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Loss:
$2500
Pros:
  • Quick delivery
Cons:
  • Warranty and customer service
  • Warranty policy

Preferred solution: Full refund

User's recommendation: go somewhere else

carl w Ozv

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Verified Reviewer

Called with issue the hung up

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paid for a working motor, got one with a bad injector then they hung up doubt if warranty of 50 k miles will be any good
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Loss:
$700
Cons:
  • No follow up had to call x 2

Preferred solution: Price reduction

IamGroot

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Verified Reviewer

If it was the only place to get your part... buy a new car

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I ordered my motor on Dec 2nd and here we are on Dec 23rd and my motor is still 8bdays away as near as I can tell. I placed several phone calls to the 800 number listed on all of the emails and spoke to 4 different people and was given 4 different answers. Finally I received emails saying my motor was shipped and was provided with an 800 number to call to track the shipment a website to go to to track the shipment and a tracking number. Well the website was bogus and when I called the 800 number they had no clue what I was talking about. Well back to speak to these misfits only to be told that my motor didn't ship on Friday like I was told it shipped on Tuesday. So when I still could not get any tracking information that was useful on Wednesday I called again only to be told the people I spoke to on Tuesday and Friday were wrong and somehow the special person I was talking to was the only one that knew what was going on. Then out of the blue I get a text message from some random number asking me to call them because he has the real story about my engine. Low an behold it never shipped on Friday, Monday or Tuesday but in fact it actually shipped on Wednesday and apparently it shipped via the slowest method know to man because even factoring in Christams is is going to take 8 business days for this motor to make a 30 hour drive (cdl drivers at 10 hours a day should be able to make the trip in 4 days). So dont hold your breath on the 7-14 business days I am going on 15 business days and my motor is still days away from being delivered.
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Loss:
$300
Cons:
  • Poor shipping time
  • Unprofessional service
  • Customer service lacks knowledge
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Anonymous
map-marker Denver, Colorado

DO NOT USE THIS COMPANY

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I tried to ignore all the bad reviews. But all the bad reviews are true!!!

Plus, I can't find one good review about them anywhere.

Also the worst costumer service ever!!! I really don't know how they still have a business

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1 comment
Guest

I too, am going through their crap now. I ordered before Christmas 2019, didn't arrive until middle of January.

Installed it. Was impressed by how smooth it ran, then 2 weeks later a rod started knocking. Followed warranty procedure, and had towed to a ASE certified shop, for diagnostic. DAH rod knock.

Replacement was suppose to show up last Thursday. I called to a BS apology, and said it would be here Tuesday or Wednesday of this week. I called again. Shipping said it was still there.

I've called customer service three times and left messages, and asked for return calls which they do not. Frustrated in New Mexico

james s Sjp

Do not buy from them

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I order a engine from them , but before I placed the order I called to comfirm they had it available, they told me has it had been checked out and was ready for shipping, told me the unit had 73000 miles on it , it was to be sent to a shop in the same state aprox 300 miles away , after almost a week the shop still had not received it , I call them to find out what was going on , at that point they told me it had to go thru testing , compression and other test , then cleaning and it could that up to 14 days to ship, well after 3.5 weeks finally got a engine that looked like it has been laying out in a filed for years, plugs had never been removed for testing and with visable oil leaks , it took a bit they did send replacement but only after a lot of phone calls
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Loss:
$1300
Pros:
  • Stated milage on the engine
Cons:
  • Shipping time
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Steve W Mvp

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Verified Reviewer

Don't buy anything from this company

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I recently purchased a used engine with a guarantee, I have about 700 miles on it and it stopped running the shop says the injectors failed the warranty says only internal parts are covered not external parts the injectors for this engine are in the engine under the intake but Scott Green said injectors are not covered so they won't fix it my engine was $1400 for the engine and $1200 to have it installed now I have to pay another $800 to have it fixed got engines is a scam I guess I'm going to have to file a lawsuit
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Loss:
$2000
Pros:
  • Cheap
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chico, California

Dont use this company

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I could go into plenty of detail but heres the skinny. -ordered an engine, took 25 days to arrive, was the wrong engine even though we provided all correct info, they shipped wrong one. -"re ordered" the correct one. its been over 15 days and we still dont have a TRACKING NUMBER. -they made a mistake and will not expedite anything to rectify the issue. -Ive called 5 times and asked for a manager. -1 time I was hung up on -2 times called and was on hold for 5 minutes no answer -2 times called and decided to leave message STILL NO RESPONSE If you care about timeliness or customer service this is the opposite place you need to order from. End of story.
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Cons:
  • Shipped wrong engine
  • Customer service sucks
  • Took much too long to ship out
Shalisa Hra

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Verified Reviewer

STAY AWAY

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THIS IS THE BIGGEST SCAM. THEY SENT ME A BLOWN ENGINE AND WHEN I COMPLAINED THEY SENT ANOTHER ENGINE THAT WAS WRONG. WHEN I SAID I WANTED MY MONEY BACK THEY TOLD ME I WAS OUT THE $1800 I PAID TO HAVE IT INSTALLED. BUY A CRATE MOTOR FROM A REPUTABLE COMPANY. THIS COMPANY WORKS UNDER 10 DIFFERENT NAMES . THAT SHOULD TELL YOU SOMETHING
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Loss:
$5085
Pros:
  • Stated milage on the engine
Cons:
  • Lack of fully funding replacing a bad product
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Columbus, Ohio

This company is nothing but a fraud and a con

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I bought a engine from gotengines for 2011 lacrosse. I called them on the 7th. day after having the engine installed to inforce my warranty. the engine they send had 5 out of 6 rods knocking. I sent a diagnostic report from the GM dealer that installed the engine , which I paid $1800 to install. This engine was advertised as a tested engine with 61k miles. the engine was never tested and if it was then knowingly sent a blown engine. After having a lot of rude conversations with their company they send a new engine, which didn't fit my car. When I called them to inforce me warranty I was assured by Scott , their rep. that they would pay for the reinstallation of the engine. when I called them about the wrong engine they told me I didn't call in to get my full warranty in time and now I only have a parts warranty, which is a lie. so far I have $5200 tie up into this and I still have no engine. this company works under about ten different companies names. They had a lawsuit against them in the state of Wisconsin where their home office is based out of , for deceptive practice . Stay away from this company
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Chris Ewp

Don't do business with them

I bought a engine for 4665$ for my 2009 doge ram hemi. A month after ordering it i called to see what the statas of my order was, they told me that they shiped it and then they emailed my tracking info, but when i checked the email mail there was no tracking nummber so i called them back, and was told the engine got lost in the shipping proces. They said they are looking for another one close to the same mileage as the one that got lost then run it through there system to see if it ran ect. Not even a hr after this call i called back to cancle my order got sent the cancle form signed it and waited the 7 days they told me it would take to get my money back. Seven days went by and no money soooo ... you guessed it i called them back and taled to jhon who was very rude told me they are waiting for the engine to be returned, i tryed telling him you guys told me it was lost in the shipping prosses and he yelled at am saying yes i mean the seccond engine we sent you, i inforomed him i cancled my order not even a hr after they told me they would do this and there is no way they could have found and sent a new one in such little time. He responded we want you out of our hair as much as you want us out of your you will get your money a week after we get our engine back, i informed him that i would like the invoice and tracking number of this engine that they say was sent out to me due to the fact as long as they have my money the engine is tec. Mine and i wasnt sent any of this info. He got rude yelled at me and then hung up. Now every time i call i get hung up on.... does anyone know the address of this company
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Loss:
$4665
Cons:
  • Never got my product and now cant get my money back
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Dean k Uwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Outright *** !!!!!!!!!!!!!!!!!!!!!!!!!!!

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My god. Never dreamed a place like this existed not alone still in BUSINESS. Purchased a motor for just under 3,000. Took 3 weeks to get it. After many many calls. Had best shop in town put it in. The motor was junk. I was told it had been sitting in junk yard for years. Everything was rusty, missing parts, etc. Called them back, they put you on hold until you hang up, or don't answer the phone altogether. No call backs EVER. Tried to get another motor, told my paperwork from the place putting in the motor was not completed correctly on the first motor. Took over a month or so to get another engine. Again. same thing. BAD MOTOR. The engine I paid for had 65,000 miles. That is why I bought it. I wanted a lower mileage motor so it would last awhile. The second engine had 98,000 miles and is junk. Sitting with no motor, a HUGE labor bill, about 25 to 40 calls to the company. And out 3,000 plus another 2,000 labor. STILL NO Cooperation, no return calls, Lies after lies. I'm a semi retired Veteran, depending on my car to get around. been really hard for older person to get around without a car for over 2 months. This has been a nightmare. PLEASE. DO NOT DO BUSINESS WITH THESE PEOPLE. Liars, Fraud, ETC, ETC, ETC. Time to get my cousin the attorney involved, better business bureau. and others. I'm getting nowhere FAST. Please get the word out to all who can help so other people don't fall prey to these people. Never been treated this bad in my life. Good luck to all.
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Loss:
$5000
Cons:
  • 2 bad motors
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

2 comments
Guest

Agree , They screwed me over too. First motor was installed & ran for a min ,or two.

They sent a second one, full of sludge & timing chains & guides broke. Now won't refund the labor on the second install like they said.

Very Rude on the phone. Stay away..

Michael R Jmy

Does anyone know mailing address for this company

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Doris C Ssx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude and unhelpfuly

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I got my.engine an its had fell on its side off the tore an pallet.. i.called to.ask if they could tell.me the mileage on the motor cause it looked.bad.. the lady said call back.on monday I said can u tell.me if i can pull.up.my invoice on the site an see it an she hung up on me.. il.never order again with them
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Pros:
  • Fast delivery
Reason of review:
Poor customer service
1 comment
Guest

I've been told to go to the website to find my mileage and it's just not happening. The engine came in all rusted the pully wheel was broke the hormonic balancer is bad.

Anonymous
map-marker Pittsburgh, Pennsylvania

So glad I read your reviews

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Thank you all for ur reviews I will not be ordering from hot engines
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Cons:
  • Many
2 comments
Guest

Me too !!! I almost ordered an engine from these people, I knew the price was to good to be true , also glad I read the reviews

Guest

Sad that people are getting ripped off by these "fly by night jerks". You might pay more but going to the dealership is far better and comes with a 3 year warranty.

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Upset C Ujq

Dishonest

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I was about to order a replacement engine and requested the CAE # for a friend who works for Audi, as he wanted to run a prior service check. When i asked the company for the CAE# on the engine they provided a quote to me on, they replied that "we assure you this is the right engine for your car." That wasn't my question. When I called them, I was told they did not have that information by 3 people and 2 of the men (one in sales other in warranty) both stated they did not want me as a customer and hung up. Now I understand why they didn't answer my question as it was likely a scam or bad engine when my friend would have run the #s. Reading other comments here, very glad that crisis was avoided. Scam or dishonest or both. Bad company.
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Pros:
  • Stated milage on the engine
  • Price
Cons:
  • Replacement non response
  • Many
  • Unprofessional service
Reason of review:
Poor customer service

Preferred solution: No solution needed. Avoided the problem by asking questions and researching prior to ordering.